Remote Support
We offer direct on-line support with our remote assistance "Team Viewer" service. Please call 01460 298036 or email support@allencomputerservices to book a connection.
You will be prompted to run a secure program called "TeamViewerQS.exe". Please select RUN when this appears. This will download a small Programme to your computer. You may need to select RUN again once it has downloaded.
This program will allow us to communicate with you and conduct remote support. The connection is safe and totally secure. You can end the session at any time and we can only re-connect with your express permission.
Charges:
Please note: - the cost of a remote session will depend on how long we are actively working on your computer. A minimum service charge of £20.00 will apply to each session and will cover the first 30 minutes support.
Encryption
TeamViewer includes full encryption, based on RSA private-/public key exchange and AES (256 Bit) session encoding. This technology is based on the same standards as https/SSL and is considered completely safe by today's standards.
The key exchange also guarantees a full client-to-client data protection. This means that even our routing servers will not be able to read the data stream.
Access Protection
In addition to the PartnerID TeamViewer generates a session password that changes with every connection to provide additional security against unauthorised access to a remote system.
Security relevant functions like file transfer require additional, manual confirmation of the remote partner.
Also it is not possible to invisibly control a computer. For data protection reasons the person sitting on the remote computer has to be able to detect when someone is accessing the machine.
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