Have a question or need more information about AVG Cloudcare Antivirus? Take a look below...
Is buying your antivirus online safe and secure?
We use PayPal for our online purchasing it is a completely secure process and they provide you with full protection… If you buy something that never arrives, or if it arrives significantly different than described, you’re eligible for a full refund.
Check out our Purchase Protection policy, or learn how to open a dispute.
And if you ever see a transaction in your account that you didn’t authorise, report it immediately.
PayPal will begin an investigation and help you get your money back. You can learn more about this process here.
Can you provide me with a VAT invoice?
Yes, just let us know if you need one and we will email it to you.
Do I have to set it up to scan my computer every week etc.?
No, you don’t need to worry about any of this. We have pre-configured the software prior to installation to complete a full deep scan of your whole computer every week.
I want to buy your AVG because I think my computer has been infected with viruses. Will it clean these off when it has been installed?
It depends how bad the existing infections are. If you can connect to the internet with no problems then it should deal with them when installed. However if your computer is badly infected or corrupted with viruses they may have to be removed with a different tool in ‘safe mode’ first. We can usually do this for you remotely but in some cases this will not be possible. If you are near us you can bring your computer into our workshop.
Does the AVG Content Filtering service provide category blocking?
Yes, AVG Content Filtering provides over 12 categories with over 60 sub-categories that you can choose from. You have the ability to block these categories, warn users and allow users through.
Where does AVG CloudCare store personal data?
Data protection is a top priority for AVG CloudCare™. Personal data, including Name, Address, Phone Number, and Email Address, are securely encrypted (2048 bit) and stored behind SPI Firewalls within AVG Data Servers located in two major data centres.
Which operating systems are compatible with AVG CloudCare?
- Windows Vista
- Windows Vista x64 Edition
- Windows 7
- Windows 7 x64 Edition
- Windows 8
- Windows 8 x64 Edition
- Windows 8.1
- Windows 8.1 x64 Edition
- Windows 10
- Windows 10 x64 Edition
- Windows Server 2003
- Windows Server 2008
- Windows Server 2008 x64 Edition
- Mac OS X coming soon
How do I self-install AVG CloudCare?
AVG CloudCare installation is incredibly simple and takes just a few minutes. It requires very little intervention from you.
Click the download link in the email that was sent to you after you signed up for AVG CloudCare.
When prompted by your web browser, choose “Run” or “Open” if one of those options is available.
If “Run” or “Open” isn’t available, choose “Save,” and then locate the downloaded file and double-click it to launch the installer.
The AVG CloudCare software will now install on your PC. This may take some time so be patient.
Restart the PC when asked to do so.
Why haven’t I got an icon on my desktop?
AVG CloudCare doesn’t install a desktop icon. Instead, it puts the icon on the task-bar in the bottom right corner of your screen. If you can’t see the icon, it may be hidden. Click the ‘Show hidden icons’ icon to reveal the icons that are out of sight.
How do I update AVG CloudCare?
AVG CloudCare will update itself automatically when new updates become available. This happens at least once a day, and quite often more than once a day.
If you want to check for updates manually, double click the AVG CloudCare icon on the task-bar at the bottom right of your screen. The AVG user interface will pop up on your screen. If the green button on the right shows ‘Protection is up-to-date’ you don’t need to do anything else. If it shows ‘Update now’ click the button and the AVG software will download and install any available updates.
How do I scan my computer with AVG CloudCare?
AVG CloudCare will run a full scan of your PC once a week without you needing to do anything. Unless you have changed the time/day of this scan, the scan will run every Wednesday at 12 pm. The scan will run automatically when the PC next starts up if the scheduled scan was missed because the PC was turned off.
Can I transfer my AVG CloudCare to another computer?
Yes you can.
Contact us and ask us to deactivate the AVG on the old PC.
This will automatically uninstall the AVG CloudCare system from that PC.
On the new PC, click the link in the email that we send you to start the installation process.
Once the installation process has completed, you will be asked to restart your PC.
How do I remove the AVG CloudCare software from my PC?
Call us on 01460 298036 and we will deactivate the software for you. The AVG CloudCare will then remove itself from your PC completely automatically.
How do I cancel my AVG CloudCare subscription?
Call us on 01460 298036. Please note, that whilst your subscription can be cancelled immediately, we are unable to offer refunds for any unused time remaining on your subscription. We can however transfer this to another PC for you if you prefer.
Why can’t I log-in to the AVG CloudCare portal via the icons on my ‘Start’ menu?
This area of the AVG CloudCare system is for customers who have a self-managed system. This requires an element of additional training and is normally only given to customers who have a considerable quantity of PCs on the CloudCare system. Most of our customers have a partner managed system. This means that we look after the administration of the account on your behalf.
What are the Minimum & Recommended Hardware Requirements?
• Intel® Pentium CPU 1.5 GHz minimum (Intel Pentium CPU 1.8 GHz recommended)
• 750 MB of free hard drive space minimum (900 MB of free hard drive space recommended)
• 512 MB of RAM
Which Browsers are supported?
• Internet Explorer® 7.0 or later
• Mozilla Firefox® 2.0 or later
• Google Chrome™ 10.0 or later
• Safari® 4.0 or later
• Opera® 10.0 or later
Why is the AVG CloudCare Firewall facility disabled?
When we deploy AVG CloudCare to customers the Firewall feature is disabled by default. All versions of Windows provide a perfectly effective Firewall and your broadband router also has an active firewall. Antivirus Firewalls tend to be over controlling and cause confusion.