What will it cost?

ACS operates a No Fix - No Fee policy.

There are no hidden charges, just two simple rates (personal & business) that are sensible and affordable, with call out and the first hour costing £40.00 (within a 10 mile radius of Crewkerne) then £15.00 per half hour after that for personal customers and £50.00 and £20.00 respectively for business customers.

If you are further away please call for a price.

For drop off and pick up (by prior arrangement) labour is charged at £30.00 per hour for personal customers and £40.00 per hour for business customers.

For our online Remote Support a minimum service charge of £20.00 will apply to each session and will cover the first 30 minutes support. The cost of a remote session will depend on how long we are actively working on your computer.

Currently there is no VAT payable on labour.

Full details of any hardware or software costs will be provided before any work commences.

Payment by card, cash or cheque is due on completion or within 14 days of the invoice date.

ACS Terms and Conditions

1. IMPORTANT - customers are responsible for backing up any valuable or business critical data prior to the commencement of work OR bringing to our attention the requirement to do so and providing exact details of the relevant data. Allen Computer Services will not be held responsible for the loss of any data that we were not made aware of by the customer - on any media either fixed or portable.
2. All repairs carry a thirty day warranty on labour, should the same fault re-occur.
3. All new parts have a full one year warranty, if second hand parts are used (due to non-availability of new parts or price constraints) you will be advised.
4. All new parts are supplied from either the manufacturer or their agents.
5. An invoice will be issued detailing work carried out and parts used.
6. The most cost effective resolution will ALWAYS be recommended.
7. Customers will be informed prior to any work being carried out if it would be cheaper to replace than repair